Frequently Asked Questions (FAQs)

I have forgotten my login password ?

If you have forgotten your login password, simply click on the "Forgot Password".  On the page that opens, please enter your registered email ID and click "Submit".  You will receive and email from us, in the inbox of your email registered with us.   You will find your login ID and password in this email.
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I have forgotten my user ID.

Please send us an email at  
In the subject line of that email, please include the text "Forgot User ID".
In the body of the email, please include the email address that you think you may have registered with us.
Our support team will get back to you post evaluation of your request.
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I am currently emplyed with CRPF.  Am I eligible to subscribe to free courses with PrepMantra?

Yes.  All current or past personnel of CRPF, and their family members, are eligible to benefit from the free services provided by PrepMantra.  


Which family members of CRPF personnel can benefit from free services from PrepMantra ?

Family members who can benefit from free PrepMantra services include:

  1. Spouse (husband/wife)
  2. Children
  3. Siblings (brother/sister)
  4. GrandChildren
  5. Parents

Each of the above individuals will have to be registered separately, with a separate email IDs.  However, each of these registrants will be required to provide you service ID, at the time of registration.
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What is "Service ID" ?  Why do I need to provide this?

As you are aware that personnel of your organization are eligible to subscribe to services of PrepMantra, at not cost.  In order for us to ensure that the users registering with PrepMantra are indeed from your organization, you need to provide us with you employee number / force regimental number.  Our system verifies the service ID provided by you and then allows you to proceed with registration. 

One service ID may be used to register multiple family members.


Why do you have only one test per subject?

We have unlimited customized tests for each subject, generated specifically for each student, using artificial intelligence. 

What you see in the "Practice Tests" section of the application, are test templates, that generate a new test paper, every time you attempt that test.  So for example, if you have a test called "Biology", then every time you click on that test, a new test paper will be generated specifically for you, based on your studying patterns and previous attempts of tests. 
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Do you have chapter / topic wise practice tests ?

Yes.  The topic wise tests are available in the "Notes" for that particular topic.  You can take as many topic wise tests as you wish.   To take a topic wise test:

  1. Select "Study Material" in the menu
  2. Select "Notes" from the dropdown menu
  3. Choose the desired topic / notes which you want to test.
  4. In the top right of the "Notes" page, you will find the button "Practice Test"
  5. Clicking on "Practice Test" will start the practice test for that note / topic.

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How can I see the scores that I have achieved in my tests ?

The moment you submit any test, your scores for that test attempt will be flashed on your screen.   Past scores can be viewed in "Scores & Analysis" section.  Past scores and analysis includes:

  1. Individual test scores and review
  2. Average scores across all past attempts of any particular test template
  3. Average scores across all past attempts of ALL attempts of ALL test templates in the selected course

Apart from your scores, you will also be able to view and compare the avarage scores of all students who have taken the selected test template, as well as the average of all students in you network, who have taken the selected test template.
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Will I be able to review my test attempt and analyse which questions I have answered correctly or incorrectly?

Yes, you can.
You will be able to review any particular test attempt by clicking on the "Review" link, provided next to each test attempt.
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Do you provide solutions and explanations to the exam questions ?

We provide detailed solutions and explanations to most questions that are included in the tests generated by the system.  Having said that, there may be many questions, where provide solutions / explanations may not be required.
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There is a mistake in the question / answer that was a part of the practice test.   What can I do ?

We take all the necessary steps to ensure the quality, relevance and accuracy of the content uploaded on to our platform.  We also conduct regular reviews to keep our content relevant and updated.  Still, it is possible that human error does occur and you might encounter errors in the questions generated by the application.

In case you have encountered an error in the content, you can inform our content team in the following manner:

  1. Click on "Scores & Analysis" in the menu.
  2. Select the test attempt that had the erroneous question / answer, and click on "Review".
  3. Open the erroneous question / answer in the test review
  4. You will fnd a button at the top with the text "Report Error"
  5. Clicking on "Report Error" will open up a dialogue box, where you can report the error you have encountered.
  6. Clicking on "✓" will send the erroneous question, along with your comments to our content team.

Once our content team receives your error report, it will investigate its validity and take the necessary action.  If our content team finds your error report to be valid, it will make the necessary changes and inform you by way of email.   Please note, that while the corrections (if any) made will be immediately visible in the content, your past scores will not be updated.
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Can I exit an exam / test without answering all questions ?

Yes, you can do so by clicking on "Exit Exam" link located in the right panel on the "Tests" page.
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What are the numbers appearing in the right panel of the exams / tests page ?

The numbers appearing in the right panel of the exams / tests screen are question numbers that form a part of test navigation. Clicking on any of the given numbers will allow you to move directly to that question number, thus allowing you to navigate the exam questions, in addition to using the "Prev | Next" links.
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The Dashboard shows a box "Your Network".  What is this?

Our platform has an integrated social plugin, which allows you to connect with other students of your institution.   The social plugin allows you to send and receive messages from students who you follow and students who follow you.   More importantly, you will be able to view the test scores of students in your network and compare your performances with theirs.

Note however, that in order for you to view tests scores of students in your network, their privacy policy is set to allow you to view their scores.
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How can I stop other students from viewing my scores?

In order to prevent other students in your network, from viewing your tests scores, you can:

  1. Click on "My Profile" link located in the top right of the page. 
  2. In the "My Profile" page, click on the button "Update Profile"
  3. You will find the dropdown for "Score Access"
  4. You can click on this dropdow and select:
    1. "Network Only", if you want to allow only students in your network, to view your tests scores"
    2. "None", if you want to keep your scores private.

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Whats the average cost of each offered course ?

PrepMantra is free of cost for the Uniform Forces and of India and their Families.